Job Opening Details
Marketing Underwriter
Posted: July 22, 2010
Location: North / Metro Middle Market
Participates as an active team member of a multi-functional team by underwriting workers' compensation policies based on best business practices, team goals and objectives, sound judgment and all relevant facts. Develops and maintains agency relationships to achieve success with new business goals, retention of renewals and loss experience consistent with company and team goals and objectives.
Responds to customer inquiries and conducts field visits with policyholders and agents. Continuously seeks effective relationships with team members, agents and policyholders by following best practices. Identifies trending and underwriting practices that could impact the team's book of business. Interacts with team members, policyholders, agents, loss prevention, premium audit and technical specialists.
Job specifications:
- Bachelor's degree in insurance, finance, risk management, business or related field preferred.
- At least two to four years' underwriting (workers' compensation and/or casualty) experience required and can be substituted for four-year degree.
- Professional insurance designations (CPCU, ARM) a plus.
- Demonstrates a working knowledge of state applicable workers' compensation rules and regulations, NCCI rules and its application to underwriting.
- Understanding of insurance finance.
- Ability to evaluate accounts for acceptability and insurability.
- Strong marketing skills.
- Strong oral communication skills in order to interact in a team environment and to collaborate with other business units and a diverse group of customers.
- Ability to assimilate, understand and analyze information from a variety of sources.
- Strong math skills to calculate and evaluate policy premiums, loss ratios and retentions.
- Problem-solving and decision-making skills.
- Strong computer skills (preferably in a Windows environment), and the ability to work in a paperless environment with extensive computer work.
- Effective prioritization, organization and time management skills.
- Strong customer service and interpersonal skills.
- Demonstrates positive teaming skills focused on team results.
- Ability to work in a paperless environment with extensive computer work.
Claims Representative
Posted: July 22, 2010
Location: Small Accounts
As a Claims Representative your responsibilities will include managing an assigned caseload; investigating and determining liability on claims of reported injury or occupational disease; determining appropriate reserving; authorizing payment of medical and wage loss benefits; and assigning, directing, and monitoring medical, rehabilitation and legal services. You'll participate as an active team member of a multi-functional team that includes underwriters, loss prevention representatives and nurses, by proactively reducing loss costs and improving the quality of claim management by identifying claim management issues.
Responds to customer inquiries and conducts field visits with policyholders, agents and injured workers. Continuously seeks effective case management working with team members and technical specialists and by following best practices, pursuing cost containment and prompt closure of claim files. Identifies trending and claims management practices that could impact the team's book of business. Interacts with team members, policyholders, agents, legal counsel, physicians, nurses, rehabilitation consultants and injured workers.
Job specifications:
- One to five years' claims adjusting (workers' compensation and/or casualty) experience required and can be substituted for four-year degree.
- Bachelor's degree in insurance, risk management, business, psychology or related field preferred.
- Professional insurance designations (CPCU, ARM) a plus.
- Demonstrates a working knowledge of state applicable Workers' Compensation Act and its application to claims administration.
- Exceptional oral communication skills in order to interact in a team environment and to collaborate with other business units and a diverse group of customers.
- Ability to assimilate, understand and analyze information from a variety of sources.
- Strong math and writing skills.
- Ability to investigate, negotiate and settle claims.
- Problem-solving and decision-making skills.
- Strong computer skills (preferably in a Windows environment), and the ability to work in a paperless environment.
- Effective prioritization, organization and time management skills.
- Strong customer service and interpersonal skills.
- Demonstrates positive teaming skills focused on team results.
- Knowledge of utilizing the internet to interact with state and regulatory agencies.
- Ability to work in a paperless environment with extensive computer work.
Help Desk Technician
Posted: July 8, 2010
Location: Information Services
Great employees are how we distinguish ourselves in our industry. We recognize the contributions of our employees and look to them for ideas that keep us vital and growing.
Our IS Team seeks a Help Desk Technician. Duties include managing and maintaining helpdesk phone line and assigns work orders for incoming calls to the proper person, while maintaining helpdesk problem tracking system. Troubleshoots phone system related problems and assists with phone system server upgrades.
Responsible for providing computer operating system and application support to internal customers by answering questions, troubleshooting problems and solving basic hardware and Microsoft Office products software issues. Maintains internal tracking software and preserves inventory status. Must maintain high standards of professionalism, ethics and customer service. Service to internal customers is key!
Job specifications:
- Associate's degree in computer-related discipline, or two years of full-time experience in computer application and operating system support.
- Telecommunications experience required.
- Current certification as an A+ Technician, Network+ Technician or Microsoft Certified Professional.
- Cisco VOIP phone configuration experience.
- Office 2007 installation and support experience.
- Knowledge of PC networking.
- Knowledge of Windows XP or 7.
- Excellent communication skills.
- Strong interpersonal, verbal and written communication skills.
- Excellent organizational skills and ability to multi-task in high volume, customer support environment.
- Demonstrates positive teaming skills.
- Ability to follow directions, understand and adhere to team procedures and company best practices.
- Engages in extensive computer work.
- Engages in lifting and installing computer equipment; requiring lifting to 35 pounds.
- Position requires ability to operate and communicate by using telephone extensively.
Claims Representative
Posted: June 24 2010
Location: North / Metro Middle Market
The minimum requirements of this position are that of a Claims Representative as listed below, however, individuals at a Sr. Claims Representative or Claims Specialist level may also be considered.
Manages an assigned caseload; investigates and determines liability on claims of reported injury or occupational disease; determines appropriate reserving; authorizes payment of medical and wage loss benefits; and assigns, directs and monitors medical, rehabilitation and legal services. Participates as an active team member of a multi-functional team that includes underwriters, loss prevention representatives, and nurses, by proactively reducing loss costs and improving the quality of claim management by identifying claim management issues.
Responds to customer inquiries and conducts field visits with policyholders, agents and injured workers. Continuously seeks effective case management working with team members and technical specialists and by following best practices, pursuing cost containment and prompt closure of claim files. Identifies trending and claims management practices that could impact the team's book of business. Interacts with team members, policyholders, agents, legal counsel, physicians, nurses, rehabilitation consultants and injured workers.
Job specifications:
- One to five years' claims adjusting (workers' compensation and/or casualty) experience required and can be substituted for four-year degree.
- Bachelor's degree in insurance, risk management, business, psychology or related field preferred.
- Professional insurance designations (CPCU, ARM) a plus.
- Demonstrates a working knowledge of state applicable Workers' Compensation Act and its application to claims administration.
- Exceptional oral communication skills in order to interact in a team environment and to collaborate with other business units and a diverse group of customers.
- Ability to assimilate, understand and analyze information from a variety of sources.
- Strong math and writing skills.
- Ability to investigate, negotiate and settle claims.
- Problem-solving and decision-making skills.
- Strong computer skills (preferably in a Windows environment), and the ability to work in a paperless environment.
- Effective prioritization, organization and time management skills.
- Strong customer service and interpersonal skills.
- Demonstrates positive teaming skills focused on team results.
- Knowledge of utilizing the internet to interact with state and regulatory agencies.
- Ability to work in a paperless environment with extensive computer work.
SFM is an equal opportunity/affirmative action employer.
