Values and Customer Promise

SFM's promise to customers

To be the best partner you can have for workers' compensation, delivering the best long-term value for your organization.

SFM's corporate values

Exceptional service is the foundation of SFM's value system. Employees at SFM strive to deliver excellent service in every interaction with agents, employers and injured workers. SFM's seven core values are: specialized, ethical, responsive, vital, innovative, compassionate and effective. They comprise the building blocks supporting service to customers.