Values and Customer Promise
SFM's promise to customers
To be the best partner you can have for workers' compensation, delivering the best long-term value for your organization.
SFM's corporate values
Exceptional service is the foundation of SFM's value system. Employees at SFM strive to deliver excellent service in every interaction with agents, employers and injured workers. SFM's seven core values are: specialized, ethical, responsive, vital, innovative, compassionate and effective. They comprise the building blocks supporting service to customers.