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Home > Employers > Managing Claims > Report an Injury

NEW! Report Claims to the SFM Work Injury Hotline

Reporting injuries just got easier

SFM Work Injury Hotline 855-675-3501When a work injury occurs, it’s important to make sure the employee gets the best care as soon as possible to ensure the best recovery. That’s why SFM is providing the SFM Work Injury Hotline, which gives policyholders 24/7 phone access to a registered nurse specially trained in handling workplace injuries.

Involving expert healthcare advice in the critical moments after an incident assures better care for the injured worker and frees the employer from the role of making a medical evaluation.

Call the hotline at 855-675-3501 right away after an injury occurs or is reported. That's when the nurse can be the most helpful in recommending the best care for the employee. SFM policyholders are encouraged to report all non-emergency injuries through the hotline — even injuries that seem minor or occurred over time.

If you are a third-party administration (TPA) client, click here to find out how to report your claims.

 

1.

An injury occurs:

It could have just happened, or just been noticed.

2.

Make the call:

As soon as an injury is reported, the injured worker and his or her superivsor should call the hotline together. If a supervisor isn't immediately available, the employee should call alone. Call immediately after an injury is reported. Of course, if it's an emergency, call 911.

3.

Explain the injury to the nurse:

A nurse will answer and speak with the supervisor first, and then talk with the injured employee. The nurse will ask the employee questions to determine the severity of the injury and the best way to address it.

4.

Get a treatment recommendation:

The nurse will provide a recommendation, ranging from self-care to a clinic referral. Self-care instructions can be emailed or faxed to the workplace.

5.

After the call:

Injured workers who choose to self-treat can call back for further advice if their condition changes or worsens. The nurse will send the report to SFM, so it's not necessary to file an additional first report of injury.

 

Nurses provided by Medcor

To provide the SFM Work Injury Hotline, SFM is partnering with Medcor, a Midwest-based company that has pioneered workplace injury triage since 1997. Medcor's nurses are specially trained in responding to work injuries, and they operate under the supervision of a full-time medical director who is board certified in emergency medicine. They use software that supports the company's patented methods for making the best triage recommendations for injured employees.

The Medcor call center is accredited by URAC, an independent nonprofit healthcare standards organization.

 

Learn more

Video

The video below illustrates how the SFM Work Injury Hotline works.


Questions and answers

Interested in learning more about the SFM Work Injury Hotline? Read answers to frequently asked questions Arrow

 

Other ways to report injuries

Using the hotline should be your preferred method of injury reporting whenever possible, but there are other available methods. Learn more Arrow

 

     
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