NEW! Report Claims to the SFM Work Injury Hotline
Reporting injuries just got easier
When a work injury occurs, it’s important to make sure the employee gets the best care as soon as possible to ensure the best recovery. That’s why SFM is providing the SFM Work Injury Hotline, which gives policyholders 24/7 phone access to a registered nurse specially trained in handling workplace injuries.
Involving expert healthcare advice in the critical moments after an incident assures better care for the injured worker and frees the employer from the role of making a medical evaluation.
Call the hotline at 855-675-3501 right away after an injury occurs or is reported. That's when the nurse can be the most helpful in recommending the best care for the employee. SFM policyholders are encouraged to report all non-emergency injuries through the hotline — even injuries that seem minor or occurred over time.
If you are a third-party administration (TPA) client, click here to find out how to report your claims.
Nurses provided by Medcor
To provide the SFM Work Injury Hotline, SFM is partnering with Medcor, a Midwest-based company that has pioneered workplace injury triage since 1997. Medcor's nurses are specially trained in responding to work injuries, and they operate under the supervision of a full-time medical director who is board certified in emergency medicine. They use software that supports the company's patented methods for making the best triage recommendations for injured employees.
The Medcor call center is accredited by URAC, an independent nonprofit healthcare standards organization.
The video below illustrates how the SFM Work Injury Hotline works.
Questions and answers
Interested in learning more about the SFM Work Injury Hotline? Read answers to frequently asked questions
Other ways to report injuries
Using the hotline should be your preferred method of injury reporting whenever possible, but there are other available methods. Learn more