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Agent Agenda

2023 Results: Customer service focus drives another strong year

SFM recorded yet another excellent year in 2023, continuing its strong performance across all core metrics, from policyholder retention to new business and total written premium.

SFM resource catalog upgrades

SFM has made several enhancements to its resource catalog to create a better user experience for policyholders and agents.

SFM continues to improve SAM system

SFM recently made additional enhancements to its SFM Agency Manager (SAM) system to streamline the process for agents and make SAM more user friendly.

SFM prioritizes in-house premium audits

While agents often hear frustrations from clients when it comes to dealing with third-party vendors for premium audits, SFM continues to conduct nearly all audits in-house.

Injured worker portal – easy access to claim information

Remind policyholders to tell injured workers to register for our Claim Connection portal so they can track the progress of their claim.

SFM underwriter accomplishments

A look at the latest updates and milestones for SFM’s underwriting staff over the past few months.

SFM attending spring 2024 industry events

SFM is planning to participate in several 2024 industry events in the coming months.

Letter from the President: Following a tough act

Key takeaways and highlights from 2023 at SFM from President & CEO Terry Miller.

SFM continues growth outside of Minnesota

SFM is diversifying and expanding its footprint in the realm of workers’ compensation insurance.

Remind policyholders: winter safety must continue

With winter in full swing — and the upcoming thawing and refreezing cycles in the months ahead — workplace safety should be paramount.

Webinar recordings: foundations of hiring and onboarding, more educational videos

SFM recently hosted another educational webinar for our policyholders and agents on hiring and onboarding, which is available to view on our website.

Featured resources for agents and policyholders

SFM’s online resource catalog offers a wide range of educational resources designed to help policyholders prevent injuries, manage their claim activity and learn more about workers’ compensation.

SAM security enhancements coming soon

SFM is introducing multi-factor authentication and new password requirements.

SFM enhances MyPayroll premium audit system

SFM is making upgrades to its online MyPayroll system with new features and a streamlined process to make it even easier for policyholders to complete their annual premium audit.

SFM underwriter accomplishments

Updates and milestones for SFM’s underwriting staff in the last quarter of 2023.

SFM attending upcoming 2024 industry events

SFM is attending several 2024 industry events.

Reminder: SFM offers pay-as-you-go option

SFM’s pay-as-you-go wage reporting system allows policyholders to make premium payments that match with payroll throughout the year.

Workers’ compensation rates continue to decrease

As rates for other lines of insurance climb, workers’ compensation rates are steadily decreasing. The explanation for this positive trend is simple – workers’ compensation claim frequency has declined for all but two of the past 20 years, according to NCCI.

SFM Foundation board chair Dave Kaiser steps down after 15 years

Fifteen years after co-founding the SFM Foundation, Dave Kaiser stepped down as board chair on Dec. 6, 2023.

SFM’s 2023 mid-year results: Strong premium development, competitive pricing, continued claim challenges

The first half of 2023 is in the books, and it’s already been a remarkable year for SFM in a number of ways. New and renewal premium results have been outstanding, customer retention continues to be very strong and claim activity is trending in the right direction as the year unfolds.

Multi-factor authentication coming to CompOnline

To enhance security, SFM is introducing multi-factor authentication and longer password requirements for CompOnline users starting January 5, 2024.

SFM to host educational webinar for policyholders on hiring and training new employees

Join us on November 15 as we discuss best practices for hiring and training new employees. Learn how establishing good fundamentals can increase employee safety and help your business succeed in the long run.

Sign up for alerts in SAM

Did you know you can get email alerts to help you keep up with your clients’ claim developments? Learn about the various alerts you can get through SFM Agency Manager (SAM).

Featured resources for agents and policyholders

SFM’s online resource catalog offers a wide range of educational resources designed to help policyholders prevent injuries, manage their claim activity and learn more about workers’ compensation.

SFM underwriter accomplishments

Here’s a look at the promotions, awards, retirements, and other milestones of SFM underwriters so far in 2023.

SFM expands market presence throughout its territory

SFM increased written premium and market share in every one of its core states in 2022, and results so far this year show continued momentum. Premium for the first quarter of 2023 came in well ahead of projections, up 12% from the same period the prior year.

It starts with the interview: Tips for your clients to reduce new hire injuries

Did you know that agents can play a role in their clients’ good hiring and safety training practices? Claims statistics show that new employees are more susceptible to injury. Those work comp claims come with a cost.

SFM’s top class codes

SFM writes business in more than 400 class codes. The following lists of our top 20 new business class codes by policy count and premium will give you an idea of where we’re seeing the most success.

Play back our recent webinar on return-to-work best practices and view our library of educational videos

SFM recently hosted another educational webinar for our policyholders and agents titled “The Fundamentals of a Return-to-Work Program” and it’s still available for you to view.

Featured resources for agents and policyholders

SFM’s online resource catalog offers a wide range of educational resources designed to help policyholders prevent injuries, manage their claim activity and learn more about workers’ compensation.

SFM attending upcoming 2023 industry events

SFM is planning to participate in several insurance industry events in the coming months.

2022 results: Consistent focus on customer service drives historic performance

SFM soared to new heights in 2022, and the company’s remarkable financial results are only part of the story. We continue hearing from our agents and policyholders that we’re delivering on our commitment to provide excellent customer service.

Benefits of breaking out workers’ compensation from other lines of insurance

When you’re helping clients understand their options for workers’ compensation coverage, we've provided a few points you can share about the advantages of going monoline and choosing SFM.

Resource helps employers keep their newest employees safe

SFM’s new Safety Orientation Success Guide helps employers protect a group at high risk for work injuries: new employees.

SFM state expansion initiative hits new milestones

We’re coming up on three years since we entered the state of Kansas in September 2020. Over that time, our agency partners there have helped us write more than 500 policies for nearly $2 million in written premium.

Audit noncompliance can lead to cancellation of current policy

When a policy goes into cancellation, even if the insured completes the prior term audit, the policy may remain canceled unless the agent contacts the underwriter.

SFM attending upcoming 2023 industry events

See the list of 2023 industry events SFM is planning on attending over the next few months.

Letter from the President: Strong partnerships drive solid financial results

Through the whirlwinds of a global pandemic and continued economic uncertainty, policyholders are consistently choosing to stay with SFM, and independent agents are bringing more and more new accounts into the fold. We thank our valued agency partners for sharing our dedication to service, safety and positive results for our customers.

SFM expands appetite in Kansas, preps for entrance into Tennessee

SFM’s territory expansion hits a new high as we broaden our appetite in Kansas and continue efforts to grow in Tennessee in 2023.

Encourage employers to report injuries immediately

Employers don’t always know how important it is to report work injuries immediately. As an agent, you can provide vital information on how timely reporting can impact the trajectory of a workers’ compensation claim.

Agents can now set up AutoPay and one-time payments at binding

Agents can now set up AutoPay and one-time payments for your customers while binding new business in SAM.

SFM Wisconsin pool continues to grow

Since SFM was named a servicing carrier for the Wisconsin Worker’s Compensation Insurance Pool in late 2021, new pool business has been coming in steadily and is currently ahead of plan.

SFM adds time-saving features for agents

We know your days are busy, and we continue working to streamline processes and offer time-saving tools to our agency partners.

Changing marijuana laws and the impact on work comp

Given the prevalence of THC-infused products, employers are asking about the impact of these potentially intoxicating substances on the workers’ compensation system.

SFM territory expansion: Sights set on Tennessee

SFM has selected the Volunteer State as our 2023 expansion state, continuing our plans for growth. Our team is already meeting with key industry contacts in the state to develop relationships with regulators, agencies, and agency associations.

SFM and Underwriter Jeff Magee recognized by the IIAN

The Independent Insurance Agents of Nebraska recognized SFM for outstanding effort and service with two annual awards for 2022.

Agents can update policy effective dates on SAM applications

Users of SFM Agency Manager (SAM) now have the ability to change effective dates on quoted applications, including approved quotes. We added this feature earlier this year in response to feedback from agents.

Minnesota rating structure changes in 2023

Starting in 2023, the Minnesota Workers’ Compensation Insurers Association will be including trend, tail development, and loss adjustment expense data in pure premium base rates.

SFM Foundation in-person fall fundraising event returns

Back by popular demand, the SFM Foundation’s live fall fundraising event is scheduled for this November.

Policyholders receive portion of WCRA distribution

The Workers’ Compensation Reinsurance Association is distributing $35 million to policyholders who had Minnesota workers’ compensation policies in 2020.

SFM’s Wisconsin pool business grows steadily

In late 2021, SFM became a servicing carrier for the Wisconsin Worker’s Compensation Insurance Pool and the first year has been busy. Through the first two quarters of the year, SFM has been writing 60-80 new policies per week, totaling 1,800 policies for $5.3 million in premium. SFM will take on new pool accounts until reaching 20% of the state’s pool policyholders.

Expert claim handling lets agents rest easy

Our unique combination of effort, expertise and empathy allows us to provide the superior service that our customers and their employees rely on.

Wisconsin law changes impact part-time workers, PPD benefits

A number of changes to the Wisconsin Worker’s Compensation Act were signed into law in April.

Iowa Supreme Court defines ‘shoulder’ in rotator cuff work comp injury case

On April 1, 2022, the Iowa Supreme Court affirmed a district court’s finding in Chavez v MS Technology LLC/Westfield Insurance Co. that an employee’s injury was a scheduled member injury to her shoulder rather than an unscheduled whole-body injury, agreeing that the definition of “shoulder” should not just be limited to the joint.

MN Supreme Court upholds benefits award in multi-employer work comp hearing loss case

On May 16, 2022, the Minnesota Supreme Court upheld an award of workers’ compensation benefits to an employee for his hearing loss due to long-term exposure to noise over a 30-year period working for five employers.

Policyholders give premium audit experience high marks

Policyholders continue to give SFM’s premium audit experience high marks in follow-up surveys.

SFM Foundation holds fundraisers, new scholarships awarded

Since its inception in 2008, the Foundation’s scholarship program has helped 216 students, including the 13 new recipients announced this summer.

SFM employees connect with college students

A number of SFM employees took time recently to talk with students about issues in insurance, and careers in the field.

SFM grows employee base in Iowa, Wisconsin

SFM continues to expand its employee base in states beyond its Minnesota headquarters.

2021 results: Remarkable performance on a solid foundation of customer service

By all objective measures, SFM’s financial results for 2021 are outstanding. From reaching new heights in customer retention to setting records in new business and total written premium, the company has excelled in virtually every category of performance.

Sign up now for direct deposit commissions

Hundreds of agencies have signed up to have their commissions deposited directly into their bank accounts. If you haven’t signed up yet, now is the time!

SFM’s footprint in Kansas gets larger; more strides made in Indiana

SFM’s territory expansion successes continue as the team finds opportunities to get their feet on the ground in our two newest states.

SFM attends 2022 KAIA Convention

Three SFM representatives participated in this year’s Kansas Association of Insurance Agents (KAIA) Annual Convention in Wichita, Kansas on January 24-26.

Agents give SFM high marks in survey

The results of our latest agent survey are in, and agents gave SFM high marks on ease of doing business.

LSH attorneys named to MN leadership roles

Two attorneys from SFM’s in-house law firm Lynn, Scharfenberg & Hollick (LSH) have taken up leadership roles in the Minnesota legal community.

LSH attorneys look back at 2021, celebrate performance

The attorneys of Lynn, Scharfenberg & Hollick compiled a win/loss record of almost 80% (15-4) in 2021 for hearings at the Office of Administrative Hearings in St. Paul, Minnesota.

SFM Foundation to host annual golf fundraisers in MN, IA

For over a dozen years, the SFM Foundation’s annual golf tournaments have been the charity’s top source for fundraising.

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