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Blog

Sarah Hunter promoted to VP of Operations

Sarah Hunter recently took over as SFM’s VP of Operations. She will work with SFM’s current Senior Vice President and Chief Operating Officer, Dave Kaiser, until his retirement at the end of 2024.

2023 Results: Customer service focus drives another strong year

SFM recorded yet another excellent year in 2023, continuing its strong performance across all core metrics, from policyholder retention to new business and total written premium.

Safe driving practices for employees

More than 43,000 Americans died in a traffic-related incident in 2022, a number that has been on the rise in recent years. Defensive driving and other safe driving techniques are learned habits. Here are some tips to help equip employees and yourself with the knowledge you need to be safer on the roads.

SFM resource catalog upgrades

SFM has made several enhancements to its resource catalog to create a better user experience for policyholders and agents.

SFM continues to improve SAM system

SFM recently made additional enhancements to its SFM Agency Manager (SAM) system to streamline the process for agents and make SAM more user friendly.

SFM prioritizes in-house premium audits

While agents often hear frustrations from clients when it comes to dealing with third-party vendors for premium audits, SFM continues to conduct nearly all audits in-house.

Injured worker portal – easy access to claim information

Remind policyholders to tell injured workers to register for our Claim Connection portal so they can track the progress of their claim.

SFM underwriter accomplishments

A look at the latest updates and milestones for SFM’s underwriting staff over the past few months.

SFM attending spring 2024 industry events

SFM is planning to participate in several 2024 industry events in the coming months.

SFM supports local artists in remodeled office space

SFM tapped the local art community when adding artwork to its remodeled offices.

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