Audit Committee Complaint Procedures
The Audit Committee of the Board of Directors of SFM Mutual Insurance Company (the "Company") hereby establishes the following procedures for:
Procedures for submitting complaints
Any employee, officer, director, policyholder or other interested party (a "Reporting Individual") who has a complaint or concern regarding any accounting issues or practices, internal accounting controls, or auditing matters relating to the Company (a "Complaint") may confidentially report such Complaint directly to the Audit Committee Chairperson as follows:
Mr. Gene Merriam
Reporting Individuals should provide as much detail as possible. The Reporting Individual may choose to remain anonymous.
Procedures for handling complaints
The Chairperson of the Audit Committee or his/her designee (who must be a member of the Audit Committee) will evaluate each Complaint received by the Audit Committee within twenty (20) business days of receipt. The Chairperson or his/her designee will make a determination as to whether the Complaint (i) requires immediate investigation, (ii) can be discussed at the next regularly scheduled meeting of the Audit Committee, or (iii) does not involve the Company's accounting, internal accounting controls, or auditing practices and should be reviewed by a party other than the Audit Committee.
In any event, each Complaint involving the Company's accounting, internal accounting controls, or auditing practices will be discussed at a meeting of the Audit Committee (which may be via the telephone) at which meeting the Audit Committee may elect to investigate the Complaint in one of the following ways or in another agreed upon manner:
The designated investigating party may act on behalf of the Audit Committee in its investigation and will be permitted reasonable access to the Company, its employees, records, documents, and computer systems for the purpose of conducting the investigation. At the conclusion of the investigation, which shall be completed no more than ninety (90) days after referral of the Complaint (absent good cause warranting an extension), the investigating party will be responsible for making a full report to the Audit Committee with respect to the allegations made in the Complaint, including recommending corrective action, if any, to be taken by the Company.
The Audit Committee will then report its findings and recommendations with respect to the Complaint to the full Board of Directors at the Board's next regularly scheduled meeting. The Company may discipline not only those employees who played a role in any improper conduct but also those who should have detected the improper conduct but did not. At no time, however, will there be any retaliation by the Company against the Reporting Individual for making a good faith Complaint.
Under certain circumstances, the matter which forms the basis of a Complaint may be required to be reported to a federal or state governmental/regulatory authority or disclosed to policyholders or to the public. In such cases, the identity of the Reporting Individual will not be disclosed absent his/her consent, unless such disclosure is required by law.
Retention of complaints
The Company's Internal Auditor will be responsible for ensuring that all Complaints received by the Audit Committee, together with any documents related to the Audit Committee's investigation of and actions with respect to the Complaint, are retained for at least five (5) years.
Posting of procedures
These Accounting Committee Complaint Procedures will be conspicuously posted on the Company's internal and external websites.