Through a new self-service tool called SFM Claim Connection, workers with SFM claims can access claim details, review payments, download forms and set up text alerts to be notified of payment activity.
“This is the latest development in our ongoing initiative to improve the claim experience for the workers we serve,” said Steve Sandilla, SFM’s Senior Vice President of Strategic Business Operations. “We’re striving to eliminate barriers for the employees we insure, and this tool gives them a valuable new way to access critical information about their claims.”
Optimized for mobile devices
The system was designed with mobile users in mind, as we recognize that a growing percentage of users prefer to access this kind of information on their phones. Smartphone users can access all the same information that’s available on the desktop version. The site even includes a mobile-friendly insurance ID card that workers can take with them to medical appointments.
Empowering workers with information
“Equipping injured workers with the right information at the right time makes their lives easier,” Sandilla said. “We’ve always worked hard to empower our customers with reliable answers, and now we have a convenient new tool to help us deliver on that promise.”
To learn more about how the SFM Claim Connection can make a difference for your policyholders and their employees, visit the Injured Workers section of SFM’s website.