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Home > TPA > Who We Are > Mission and Values

Values and Customer Promise

SFM Risk Solutions' promise to customers

To be the best third-party administration partner for workers' compensation:

  • Dedicated to helping employers keep employees well and productive and preventing injuries in the first place
  • Committed to delivering the exceptional services you need to control administrative and work injury costs
  • Promising to do so with expert staff and state-of-the-art technologies as an extension of your own team

As a subsidiary of SFM, we share SFM's corporate values

Exceptional service is the foundation of SFM's value system. Employees at SFM strive to deliver excellent service in every interaction with agents, employers and injured workers. SFM's seven core values are: specialized, engaged, responsive, vital, innovative, compassionate and ethical. They comprise the building blocks supporting service to customers.



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