November 17, 2025

How SFM makes the premium audit process easier

Last year, SFM rolled out several changes aimed at making the workers’ compensation premium audit process easier for policyholders.

“The project touched on every aspect of premium audit,” said DeAnne Misgen, Premium Audit Team Leader. “We improved workflows, added efficiencies and made major enhancements to MyPayroll, our portal for policyholders to complete their annual premium audit.”

For policyholders, the new features included:

The ability for users to securely upload multiple documents at once using a drag-and-drop interface
Email notifications in addition to physical letters about premium audit deadlines
Users can add documentation to their audit after it’s been submitted

Also of note, the upgraded MyPayroll allows users to access the system even after they have missed their payroll audit deadline and received notice of pending cancellation.

“We really made everything more dynamic. It’s much smoother, and we included additional upgrades for specific types of premium audits, like nonprofits or domestic workers,” Misgen said. “MyPayroll is an overall smarter system now. The whole goal was to improve the user experience.”

SFM has also continued to make tweaks to the front- and back-end technology. And the results of the efforts have already materialized, she said. Audits are getting done more quickly; there’s less lag time between an alert and the time an audit was completed; and policyholders have had fewer questions about the process.

“We pride ourselves on customer service at SFM, and that includes making investments in technology and improving processes for our policyholders and agency partners,” Misgen said. “Especially as we grow in our newer markets, these upgrades are helping us help our clients.”