How to report a work injury
As soon as you learn that one of your employees has been injured, report the injury to SFM using one of the methods below.
In an emergency
Please note that if it's an emergency, call 911 or get the employee to an emergency care facility before reporting the injury to SFM.
Option 1: Call the SFM Work Injury Hotline
Call our 24/7 nurse hotline to report a work injury and speak to a registered nurse. (*See the box below for details on when you shouldn't call the hotline.)
Have the employee call the SFM Work Injury Hotline immediately with his or her supervisor at (855) 675-3501. If no supervisor is available, the employee can call alone. The registered nurse who answers the phone will give the injured employee treatment recommendations and report the injury to SFM.
If you’d like a copy of the claim report, log in to CompOnline®. (Registration is required.)
*Situations where you shouldn't call the hotline
Don't call the hotline if…
- Medical care isn't necessary — report as "incident only" online instead (see below)
- The employee already received medical care — report online instead (see below)
- The employee isn't available to participate in a call — report online instead (see below)
- You're a third-party administration (TPA) client — view reporting instructions
- You're a Minnesota Workers' Compensation Assigned Risk (ARP) Plan client — report online here
Option 2: Report online
Complete the first report of injury form
Report through CompOnline® (Registration is required.)
If you'd rather not call the hotline or report the injury online, you can complete your state’s paper First Report of Injury form and fax it to us at (800) 944-1169. Make sure to keep your fax confirmation sheet for your records to prove that you reported on time.
- Iowa First Report of Injury form
- Minnesota First Report of Injury form
- Nebraska First Report of Injury form
- South Dakota First Report of Injury form
- Wisconsin First Report of Injury form
You can also call us at (800) WC-CLAIM [922-5246] to report the injury by phone and speak to an SFM customer service representative.
Next steps if the employee needs medical treatment
If the employee needs medical attention, send along:
- A Work ability/Return-to-work form
- An insurance ID card
- A letter telling the treating physician you offer light-duty work
NOTE: In states outside of Minnesota, Wisconsin, Iowa, Nebraska and South Dakota, SFM works with Gallagher Bassett Services to handle claims. If you are outside of these states, use the Gallagher Bassett Services temporary prescription form instead.
Ensure the physician knows you offer light-duty, transitional work and ask the employee to return the Work Ability/Return-to-Work form to you after the doctor visit.