How to report a work injury
As soon as you learn that one of your employees has been injured, report the injury to SFM using one of the methods below. Please note that if it’s an emergency, call 911 or get the employee to an emergency care facility before reporting the injury to SFM.
Report by phone
Call (855) 675-3501 to report by phone. During business hours (7 a.m. to 4 p.m., M-F) you can choose the report-only option (Option 1) if your employee does not need to speak with a nurse. If your employee has already received medical care, is not available for the call, or would not benefit from speaking with a nurse, choose Option 1. If your employee is not sure whether to get medical treatment, choose Option 2 to speak with a nurse. Calls outside of normal business hours will automatically be answered by a nurse.
If you’d like a copy of the claim report, log in to CompOnline®. (Registration is required.)
Complete the first report of injury form
Report through CompOnline® (Registration is required.)
Report by fax
If you’d rather not call the hotline or report the injury online, you can complete your state’s paper First Report of Injury form and fax it to us at (800) 944-1169. Make sure to keep your fax confirmation sheet for your records to prove that you reported on time.
Next steps if the employee needs medical treatment
If the employee needs medical attention, send along:
- A Work ability/Return-to-work form
- An insurance ID card
- A letter telling the treating physician you offer light-duty work
NOTE: In states outside of Minnesota, Wisconsin, Iowa, Nebraska and South Dakota, SFM works with Gallagher Bassett Services to handle claims. If you are outside of these states, use the Gallagher Bassett Services temporary prescription form instead.
Ensure the physician knows you offer light-duty, transitional work and ask the employee to return the Work Ability/Return-to-Work form to you after the doctor visit.