How to report a work injury

As soon as you learn that one of your employees has been injured, report the injury to SFM using one of the methods below.

In an emergency

Please note that if it's an emergency, call 911 or get the employee to an emergency care facility before reporting the injury to SFM.

Option 1: Call the SFM Work Injury Hotline

Call our 24/7 nurse hotline to report a work injury and speak to a registered nurse. (*See the box below for details on when you shouldn't call the hotline.)

Have the employee call the SFM Work Injury Hotline immediately with his or her supervisor at (855) 675-3501. If no supervisor is available, the employee can call alone. The registered nurse who answers the phone will give the injured employee treatment recommendations and report the injury to SFM.

If you’d like a copy of the claim report, log in to CompOnline®. (Registration is required.)

*Situations where you shouldn't call the hotline

Don't call the hotline if…

  • Medical care isn't necessary — report as "incident only" online instead (see below)
  • The employee already received medical care — report online instead (see below)
  • The employee isn't available to participate in a call — report online instead (see below)
  • You're a third-party administration (TPA) client — view reporting instructions
  • You're a Minnesota Workers' Compensation Assigned Risk (ARP) Plan client — report online here

Option 2: Report online

Complete the first report of injury form

Report injury >


Report through CompOnline® (Registration is required.)

Other options

If you'd rather not call the hotline or report the injury online, you can complete your state’s paper First Report of Injury form and fax it to us at (800) 944-1169. Make sure to keep your fax confirmation sheet for your records to prove that you reported on time.

You can also call us at (800) WC-CLAIM [922-5246] to report the injury by phone and speak to an SFM customer service representative.

Next steps if the employee needs medical treatment

If the employee needs medical attention, send along:

You might also want to send along a temporary prescription information sheet so the employee can get medications needed to treat the injury with no out-of-pocket expense at participating pharmacies .

NOTE: In states outside of Minnesota, Wisconsin, Iowa, Nebraska and South Dakota, SFM works with Gallagher Bassett Services to handle claims. If you are outside of these states, use the Gallagher Bassett Services temporary prescription form instead.

Ensure the physician knows you offer light-duty, transitional work and ask the employee to return the Work Ability/Return-to-Work form to you after the doctor visit.


Find out what to do after reporting an injury