What happens when I call the SFM Work Injury Hotline?

We recommend reporting work injuries through the SFM Work Injury Hotline whenever possible.

Why? Because:

  • Injured workers get the opportunity to speak with a nurse about what to do next.
  • You get a streamlined method for reporting injuries. No forms or data entry required.

Here’s what happens after you make the call:

1. A nurse will answer.

The registered nurse will talk first with the supervisor, and then ask to speak with the employee.

2. The nurse will ask the employee questions about the injury.

These questions will help to determine severity of the injury and the best way to address it. The nurse uses patented software to assist them in asking injured workers the right questions to determine what type of medical care the employee needs.

3. The employee will get a treatment recommendation.

This could range from self-care to a clinic referral or even emergency treatment. If the nurse recommends self-care, instructions can be emailed or faxed to the workplace.

After the call, the nurse will send the report to SFM.

Injured workers who choose to self-treat can call back for further advice if their condition changes or worsens.

How the SFM Work Injury Hotline service is provided

To provide the SFM Work Injury Hotline, SFM is partnering with Medcor, a Midwest-based company that has pioneered workplace injury triage since 1997.

Medcor's nurses are specially trained in responding to work injuries, and they operate under the supervision of a full-time medical director who is board certified in emergency medicine.

They use software that supports the company's patented methods for making the best triage recommendations for injured employees.

The Medcor call center is accredited by URAC, an independent nonprofit healthcare standards organization.

Common questions about the SFM Work Injury Hotline

Here are answers to some of the questions you might have about the SFM Work Injury Hotline:

  • What if the injured employee doesn’t speak English?
    The nurses can access interpreters for more than 200 languages.
  • Are third-party administrator, high-deductible and assigned risk plan policyholders included in this program?
    Clients for which SFM Risk Solutions is the third-party administrator and the Minnesota Workers' Compensation Assigned Risk plan  administer are not included in this program. Policyholders with deductibles over $100,000 can choose whether to participate. If you are a third-party administration (TPA) client, click here to report your claims. If you are insured through the Minnesota Workers' Compensation Assigned Risk plan, click here  to report your claims.
  • Is there any fee for this service?
    No, it is free for most SFM policyholders to call the SFM Work Injury Hotline. The only exception is policyholders with deductibles over $100,000 that choose to participate.
  • What if an injured employee disagrees with the nurse's recommendation?
    It is still up to the employee to decide whether to follow the nurse's advice.
  • How can I inform and remind my supervisors to call the SFM Work Injury Hotline after an injury is reported?
    SFM has stickers and wallet cards containing the hotline number, and a poster explaining what to do in the event of an injury available. To order or print copies, visit the Resource Catalog.
  • Is there any setup required?
    No, all SFM policyholders are automatically enrolled in this service. If your company has a preferred medical provider, please let your SFM claims representative know, so that injured employees from your company are referred there when appropriate.
  • How will I find out about work injuries that employees have called in?
    All injury reports made to the hotline will be posted in CompOnline®. Simply set up claim alerts if you'd like to receive an email notification after claims are reported. The initial report from the Medcor nurse will also be available through CompOnline.
  • Can I still submit reports by fax or through sfmic.com?
    You can, but you and your injured employees will miss out on the benefits of receiving a treatment recommendation from a specially trained nurse. Using the hotline should be your preferred method of injury reporting whenever possible. For more details, visit our page on other ways to report injuries.

Introductory video on the SFM Work Injury Hotline

Here's a quick introduction to the SFM Work Injury Hotline for you and your employees:

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