When a part-time high school hockey coach who was also a full-time law enforcement officer suffered a traumatic brain injury  after hitting his head on the ice in January 2025, SFM stepped up to help his recovery go as smoothly as possible.

“Early communication was key,” said Robin Breuer, Senior Nurse Case Manager with CompRehab, a subsidiary of SFM. “Heather (Lutterman, SFM Senior Claims Representative) was awesome right out of the gate here. She connected with the employer for not only the incident information but also family contact information and where the employee had been taken.”

From there, Breuer secured medical information from the hospital and Lutterman contacted the injured worker’s wife to provide initial information on the workers’ compensation process, benefits, etc. An SFM rehabilitation consultant was also assigned to the claim.

“After initial medicals and hospital contacts were made, a roundtable was scheduled with a number of disciplines,” Breuer said. “Having (SFM’s Dr. Andrew) Wilkins available to provide guidance for us was crucial, and we continued with frequent meetings so that all team members were up to date on his status and developing the best plan moving forward.”

That communication continued, as Lutterman scheduled meetings with the SFM medical team and kept in contact with the spouse and employers.

“Fortunately, this employee progressed quickly and moved to rehab,” Breuer said. “There were a few bumps in the road with rehab and setbacks, but adjustments and changes were made in the rehab plan and the employee received additional services necessary for a successful recovery.”

Breuer praised Lutterman for her role in keeping everyone on the same page.

“This was one of those cases that make you feel good about what you do,” Breuer said. “It took everyone working together – employer, family, providers, insurance company and rehab facilities – to have such a successful outcome.”

As for the injured worker, he’s now back on the ice.