September 4, 2020
Streamlined phone reporting option available
In response to feedback from employers and workers, we’re offering a new option when you call the SFM Work Injury Hotline to report injuries.
When you call during business hours (7 a.m. to 4 p.m., M-F), you will have a streamlined report-only option for times when your employee would not benefit from speaking with a nurse. This is a good option for cases where the employee is not available for the call, or has already decided whether to get medical treatment.
The option to speak with a nurse will still be available 24/7.
“We’ve learned that many employers prefer to report all injuries by phone, so we hope this is a timesaver in cases where the employee does not need or want a treatment recommendation,” said Meg Kasting, Vice President, Claims. “We want to make it easy for policyholders to report claims immediately through whatever method is most convenient for them.”
For times when an injured employee is unsure whether to get medical treatment, the option to speak with a nurse is still available. The nurses are specially trained in responding to work injuries. They will provide a treatment recommendation and also report the injury to SFM.
Calls outside of business hours will automatically be taken by a nurse.
For more information on work injury reporting options, visit our report an injury page.