Starting Oct. 30, users of SFM web portals will log in with their email addresses rather than usernames.

The change will allow those with multiple accounts to access all of them with just their email address and a password, and users will no longer have to remember usernames to log in.

Users will complete one-time setup process

The first time customers log in after the change, they will need to complete a one-time setup process where they’ll verify any multi-factor authentication methods they’ve established, change their passwords and verify their contact information.

They’ll enter their email address and the password they had previously established to start the process. (If they have multiple accounts, they can use the password associated with any one of their accounts.)

Users who have chosen to keep their mobile number hidden from their account team during their previous multi-factor authentication setup will have another chance to either confirm their choice, or share their number with their account team.

After they get logged in, users will have access to a new “hub” area where they can manage their login and communication settings.

SFM began sending web application users emails Oct. 1 to let them know the change is coming. Another email will be sent the day of launch.

The change is not expected to be to be too disruptive to users, but it will take a little extra time to log in that first time after the change. Also, they may need to change their password manager or autofill settings to start entering their email address rather than their username.

Following the launch, SFM will have a group ready to support users who have issues.

As a reminder, SFM has several online portals to make the work comp process easier:

• SFM Agency Manager (SAM)
• CompOnline
• ePay
• Claim Connection
• SFM’s certificate portal
• Provider Connection

Contact information becomes separate from log in information

One change rolling out with universal login is that users’ contact email addresses and login email addresses can be different, if desired. This allows users to have a unique log in email, but still have communication directed to a shared email inbox if they’d like.

In the new system, each person must have a unique email address to log in.

Read more Agent Agenda articles