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Agent Agenda

2023 Results: Customer service focus drives another strong year

SFM recorded yet another excellent year in 2023, continuing its strong performance across all core metrics, from policyholder retention to new business and total written premium.

SFM resource catalog upgrades

SFM has made several enhancements to its resource catalog to create a better user experience for policyholders and agents.

SFM continues to improve SAM system

SFM recently made additional enhancements to its SFM Agency Manager (SAM) system to streamline the process for agents and make SAM more user friendly.

SFM prioritizes in-house premium audits

While agents often hear frustrations from clients when it comes to dealing with third-party vendors for premium audits, SFM continues to conduct nearly all audits in-house.

Injured worker portal – easy access to claim information

Remind policyholders to tell injured workers to register for our Claim Connection portal so they can track the progress of their claim.

SFM underwriter accomplishments

A look at the latest updates and milestones for SFM’s underwriting staff over the past few months.

SFM attending spring 2024 industry events

SFM is planning to participate in several 2024 industry events in the coming months.

Letter from the President: Following a tough act

Key takeaways and highlights from 2023 at SFM from President & CEO Terry Miller.

SFM continues growth outside of Minnesota

SFM is diversifying and expanding its footprint in the realm of workers’ compensation insurance.

Remind policyholders: winter safety must continue

With winter in full swing — and the upcoming thawing and refreezing cycles in the months ahead — workplace safety should be paramount.

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