October 20, 2025
Update on Tennessee market, claims handling
SFM is making two significant enhancements to its workers’ compensation operations in Tennessee.
Starting Dec. 1, SFM will begin writing business with Tennessee mid-market employers, further expanding SFM’s presence as it continues to gain a greater portion of the state’s market share. At that time, SFM will also start handling Tennessee claims in-house.
“We’re excited about these coming developments and our commitment to Tennessee,” said Cody Allen, SFM Territory Manager. “The agents we work with know about SFM’s work comp expertise and our reputation for exceptional customer service. Soon, that will extend to a larger pool of clients.”
SFM’s 2024 share of the market in Tennessee jumped 11 spots from the previous year, and starting Dec. 1, agents can expect SFM to be available to write business for accounts larger than $25,000 in annual premium, said Mike Happe, Senior Vice President and Chief Marketing Officer.
“Our relationships with agency partners in our newer states continue to build with each passing year,” Happe said. “SFM’s standing as the work comp experts has helped us develop, retain and grow business in these markets, and we’re excited to expand our book of business in Tennessee.”
Claims handling
Starting Dec. 1, SFM will begin handling Tennessee claims through its in-house team.
Injuries that occur on or after that date will be addressed by SFM claims personnel directly, rather than through a third-party vendor. Open claims will be shifted to SFM staff at that time, as well.
Policyholders will see no change in how they report claims – they can still call the SFM Work Injury Hotline, report online through SFM’s website or use the CompOnline portal.
“With SFM’s extensive knowledge of claims handling, it makes sense for us take on those duties. By taking these claims in-house, we will provide better customer service and an improved experience for policyholders and injured workers,” said Angie Andresen, Vice President of Claims.
