February 1, 2023
Wisconsin loss prevention specialist recognized for service excellence
Wisconsin-based Loss Prevention Specialist Carl Gruber received SFM's most prestigious service excellence award for 2022.
The Richard J. Marshik Service Excellence Award goes to one SFM employee annually who exemplifies the level of service that has become SFM’s hallmark.
Gruber’s passion and dedication to providing incredible service to policyholders, workers and his team helped earn him the award. He regularly goes above and beyond to ensure that all customers are 100% satisfied, focuses on building and fostering solid relationships, takes a hands-on approach, regularly offers coworkers assistance, communicates well with customers of all types, and has a positive personality that is “infectious.”
Gruber's job is to help SFM policyholders reduce or eliminate workplace injuries. He offers each customer a truly unique experience that focuses on the employer's individual risks. Policyholders rave about how easy he is to work with and how he's able to motivate employees to work safely. His warm, enduring and sincere nature tears down any barriers or apprehensions. People take precedence over policy, resulting in a safer work environment for policyholders.
“Not a working day goes by where Carl doesn’t make me smile or feel appreciated," said one of his award nominators. "The Dick Marshik Award is the ultimate recognition an SFM employee can receive. I don’t know another SFM employee that deserves such recognition more than my coworker and good friend, Carl Gruber."