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Agent Agenda

2023 Results: Customer service focus drives another strong year

SFM recorded yet another excellent year in 2023, continuing its strong performance across all core metrics, from policyholder retention to new business and total written premium.

SFM resource catalog upgrades

SFM has made several enhancements to its resource catalog to create a better user experience for policyholders and agents.

SFM continues to improve SAM system

SFM recently made additional enhancements to its SFM Agency Manager (SAM) system to streamline the process for agents and make SAM more user friendly.

SFM prioritizes in-house premium audits

While agents often hear frustrations from clients when it comes to dealing with third-party vendors for premium audits, SFM continues to conduct nearly all audits in-house.

Injured worker portal – easy access to claim information

Remind policyholders to tell injured workers to register for our Claim Connection portal so they can track the progress of their claim.

SFM underwriter accomplishments

A look at the latest updates and milestones for SFM’s underwriting staff over the past few months.

SFM attending spring 2024 industry events

SFM is planning to participate in several 2024 industry events in the coming months.

Letter from the President: Following a tough act

Key takeaways and highlights from 2023 at SFM from President & CEO Terry Miller.

SFM continues growth outside of Minnesota

SFM is diversifying and expanding its footprint in the realm of workers’ compensation insurance.

Remind policyholders: winter safety must continue

With winter in full swing — and the upcoming thawing and refreezing cycles in the months ahead — workplace safety should be paramount.

Webinar recordings: foundations of hiring and onboarding, more educational videos

SFM recently hosted another educational webinar for our policyholders and agents on hiring and onboarding, which is available to view on our website.

Featured resources for agents and policyholders

SFM’s online resource catalog offers a wide range of educational resources designed to help policyholders prevent injuries, manage their claim activity and learn more about workers’ compensation.

SAM security enhancements coming soon

SFM is introducing multi-factor authentication and new password requirements.

SFM enhances MyPayroll premium audit system

SFM is making upgrades to its online MyPayroll system with new features and a streamlined process to make it even easier for policyholders to complete their annual premium audit.

SFM underwriter accomplishments

Updates and milestones for SFM’s underwriting staff in the last quarter of 2023.

SFM attending upcoming 2024 industry events

SFM is attending several 2024 industry events.

Reminder: SFM offers pay-as-you-go option

SFM’s pay-as-you-go wage reporting system allows policyholders to make premium payments that match with payroll throughout the year.

Workers’ compensation rates continue to decrease

As rates for other lines of insurance climb, workers’ compensation rates are steadily decreasing. The explanation for this positive trend is simple – workers’ compensation claim frequency has declined for all but two of the past 20 years, according to NCCI.

SFM Foundation board chair Dave Kaiser steps down after 15 years

Fifteen years after co-founding the SFM Foundation, Dave Kaiser stepped down as board chair on Dec. 6, 2023.

SFM’s 2023 mid-year results: Strong premium development, competitive pricing, continued claim challenges

The first half of 2023 is in the books, and it’s already been a remarkable year for SFM in a number of ways. New and renewal premium results have been outstanding, customer retention continues to be very strong and claim activity is trending in the right direction as the year unfolds.

Multi-factor authentication coming to CompOnline

To enhance security, SFM is introducing multi-factor authentication and longer password requirements for CompOnline users starting January 5, 2024.

SFM to host educational webinar for policyholders on hiring and training new employees

Join us on November 15 as we discuss best practices for hiring and training new employees. Learn how establishing good fundamentals can increase employee safety and help your business succeed in the long run.

Sign up for alerts in SAM

Did you know you can get email alerts to help you keep up with your clients’ claim developments? Learn about the various alerts you can get through SFM Agency Manager (SAM).

Featured resources for agents and policyholders

SFM’s online resource catalog offers a wide range of educational resources designed to help policyholders prevent injuries, manage their claim activity and learn more about workers’ compensation.

SFM underwriter accomplishments

Here’s a look at the promotions, awards, retirements, and other milestones of SFM underwriters so far in 2023.

SFM expands market presence throughout its territory

SFM increased written premium and market share in every one of its core states in 2022, and results so far this year show continued momentum. Premium for the first quarter of 2023 came in well ahead of projections, up 12% from the same period the prior year.

It starts with the interview: Tips for your clients to reduce new hire injuries

Did you know that agents can play a role in their clients’ good hiring and safety training practices? Claims statistics show that new employees are more susceptible to injury. Those work comp claims come with a cost.

SFM’s top class codes

SFM writes business in more than 400 class codes. The following lists of our top 20 new business class codes by policy count and premium will give you an idea of where we’re seeing the most success.

Play back our recent webinar on return-to-work best practices and view our library of educational videos

SFM recently hosted another educational webinar for our policyholders and agents titled “The Fundamentals of a Return-to-Work Program” and it’s still available for you to view.

Featured resources for agents and policyholders

SFM’s online resource catalog offers a wide range of educational resources designed to help policyholders prevent injuries, manage their claim activity and learn more about workers’ compensation.

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