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Agent Agenda

Letter from the President: A solid year for SFM

Despite continued pressure from other carriers and mixed claims results, SFM again had a successful year in 2025.

2025 results: Success built on customer service

SFM had another strong year in 2025, with gains in newer markets.

SFM’s top class codes

SFM writes business in more than 400 class codes. The following lists of our top 20 new business class codes by policy count and premium will give you an idea of where we’re seeing the most success.

SFM continues to enhance claims handling

SFM has made several improvements to its claims handling processes.

Remind policyholders: Winter safety must continue

With winter in full swing — and the upcoming thawing and refreezing cycles in the months ahead — workplace safety should be paramount.

SFM at industry events: First half of 2026

SFM is planning to participate in several industry events at the beginning of 2026.

Underwriter accomplishments: Second half of 2025

Get news about SFM's underwriting team.

Why agents trust SFM for workers’ compensation

When it comes to workers’ compensation insurance, agents count on SFM for several reasons: unparalleled service, consistent results, support for injured workers and ease of doing business.

Update on Tennessee market, claims handling

Starting Dec. 1, SFM will begin writing business with Tennessee mid-market employers, further expanding SFM’s presence as it continues to gain a greater portion of the state’s market share. At that time, SFM will also start handling Tennessee claims in-house.

Universal login for SFM portals launches Oct. 30

Starting Oct. 30, users of SFM web portals will log in with their email addresses rather than usernames.

SFM Agency Manager offers 24/7 access to a wide range of features

Our online tool for agents, SFM Agency Manager (SAM), offers a variety of convenient features for your team.

Update for Minnesota zero estimated exposure work comp policies

Minnesota’s 2025 legislative session resulted in a big change for small-business owners that provide building construction or improvement services.

Market rank update: SFM continues growth in core states

Recently released reports on workers’ compensation market share show that SFM continues to garner more business in its core states.

Good results for SFM through first half of 2025

SFM is off to a good start through the first six months of 2025.

Agency Partner Survey results: Spring 2025

The results from SFM’s recent Agency Partner Survey are in and show nearly all respondents were satisfied with SFM (93% “extremely” or “moderately” satisfied) and 91% said SFM is “easy” or “very easy” to do business with.

Underwriter accomplishments – first half of 2025

A look at the latest promotions and accomplishments for SFM’s underwriting staff over the first half of 2025.

SFM to attend upcoming industry events: Summer/fall 2025

SFM is planning to participate in several industry events in the summer/fall of 2025

New AutoPay, payment and billing features in SAM

Spring 2025 enhancements to SFM Agency Manager (SAM).

Building on a strong 2024, SFM off to a good start in 2025

SFM is off to a fast start in 2025, building on the success of last year.

Update on Indiana market, claims handling

SFM is making two important enhancements to its workers’ compensation operations in Indiana.

SFM again gets high marks from NCCI on data reporting

The National Council on Compensation Insurance (NCCI) gave SFM excellent marks for the quality of its 2024 data reporting.

Jirak promoted to VP of Regional Business, Large Accounts

SFM’s Ryan Jirak, who has more than 16 years of experience in the insurance industry, was recently promoted to VP of Regional Business, Large Accounts.

SFM’s Miner named to Kansas Workers' Compensation Insurance Plan Governing Board

Shawn Miner, SFM’s VP of Regional Business, Iowa/Nebraska/Kansas Accounts, was appointed to the governing board of the Kansas Workers' Compensation Insurance Plan (KWCIP) earlier this year.

Letter from the President: Another strong year for SFM

Key 2024 takeaways and highlights from President and CEO Terry Miller.

2024 results: Customer focus drives success

Looking back at SFM's results from 2024.

SFM CEO Miller named AASCIF President

SFM CEO Terry Miller has been named the next president of the American Association of State Compensation Insurance Funds.

SFM attending industry events in 2025

SFM is attending several industry events during the first few months of 2025.

SFM underwriter accomplishments: Second half of 2024

SFM underwriter accomplishments from the second half of 2024

Don’t let work comp fall off your radar

There are several benefits to working with a work comp expert, especially considering some of the industry developments in recent years.

SFM’s Cody Allen elected to ICRB governing board

Cody Allen, SFM Territory Manager, has been elected to the governing board at the Indiana Compensation Rating Bureau (ICRB).

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