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Agent Agenda

Letter from the President: Another strong year for SFM

Key 2024 takeaways and highlights from President and CEO Terry Miller.

2024 results: Customer focus drives success

Looking back at SFM's results from 2024.

SFM CEO Miller named AASCIF President

SFM CEO Terry Miller has been named the next president of the American Association of State Compensation Insurance Funds.

SFM attending industry events in 2025

SFM is attending several industry events during the first few months of 2025.

SFM underwriter accomplishments: Second half of 2024

SFM underwriter accomplishments from the second half of 2024

Don’t let work comp fall off your radar

There are several benefits to working with a work comp expert, especially considering some of the industry developments in recent years.

SFM’s Cody Allen elected to ICRB governing board

Cody Allen, SFM Territory Manager, has been elected to the governing board at the Indiana Compensation Rating Bureau (ICRB).

Resources to prevent injuries among new hires

New employees are among the most likely to be injured on the job. Here are several resources to keep new employees safe.

How SFM reduces policyholders’ e-mod

SFM uses several methods to help bring down policyholders' experience modification.

Check premium audit status in SAM

You can now see whether your customers have submitted their premium audit information in SFM Agency Manager (SAM).

Remind South Dakota policyholders to submit independent contractor form

General contractors or contractors who sub-contract work to independent contractors should remember to have the sub-contracted individuals complete the South Dakota Affidavit of Exempt Status form.

Injured workers can now text SFM directly

In October 2024, SFM made it easier for injured workers to connect with the company by adding a new texting feature.

SFM market share continues to grow in 2024

An update on SFM's market share, midyear 2024.

Minnesota paid leave laws and workers’ compensation benefits

Employers may wonder how these statutes intersect with workers’ compensation benefits.

Federal and state OSHA fines: 2024

There are several state OSHA fines to be aware of, in addition to federal standards.

Communicate premium increases due to endorsements

Billing changes due to endorsements can catch policyholders off guard. When agents receive a notice of an endorsement, they can help ease the concerns of policyholders by alerting them right away.

Independent contractors: New DOL rule

A new U.S. Department of Labor (DOL) rule regarding who qualifies as an independent contractor took effect in the spring of 2024.

SFM promotional videos now available

Promotional videos about SFM are available on YouTube.

Driving safety webinar recording available

The recording of SFM’s recent webinar on safe driving and the implications for workers’ compensation is now available for agents and clients.

Upcoming e-mods available in SAM

You can find a wealth of information on current policies in SFM Agency Manager (SAM), including the upcoming e-mod for policies that are renewing soon.

SFM Foundation golf events raise $160,000

2024 golf events in Minnesota and Iowa raised more than $160,000. In total, more than 260 golfers came out for the events, and sponsors continued to help bolster the fundraising effort.

SFM attending industry events – summer and fall 2024

SFM is attending several industry events during the summer and fall of 2024.

Underwriter accomplishments – 2024 midyear update

Here’s a look at the latest updates and milestones for SFM’s underwriting staff over the past few months of 2024.

2023 Results: Customer service focus drives another strong year

SFM recorded yet another excellent year in 2023, continuing its strong performance across all core metrics, from policyholder retention to new business and total written premium.

SFM resource catalog upgrades

SFM has made several enhancements to its resource catalog to create a better user experience for policyholders and agents.

SFM continues to improve SAM system

SFM recently made additional enhancements to its SFM Agency Manager (SAM) system to streamline the process for agents and make SAM more user friendly.

SFM prioritizes in-house premium audits

While agents often hear frustrations from clients when it comes to dealing with third-party vendors for premium audits, SFM continues to conduct nearly all audits in-house.

Injured worker portal – easy access to claim information

Remind policyholders to tell injured workers to register for our Claim Connection portal so they can track the progress of their claim.

SFM underwriter accomplishments

A look at the latest updates and milestones for SFM’s underwriting staff over the past few months.

SFM attending spring 2024 industry events

SFM is planning to participate in several 2024 industry events in the coming months.

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