SFM is introducing multi-factor authentication and new password requirements on March 14 to enhance your SFM Agency Manager (SAM) account security.

Setup process available starting March 14

To prepare for multi-factor authentication, you’ll have the opportunity to confirm your email address and mobile number when you log in to SAM, beginning March 14.

You’ll also be prompted to reset your password if it’s under 12 characters to meet the new password length requirement. Once you’ve reset your password, you won’t be required to change it again for a year.

After setting up multi-factor authentication, you’ll be prompted to enter a 6-digit verification code sent via email or text to log in once every 30 days. You’ll also need to enter the verification code whenever you clear your cookies or switch to a different browser or device.

For more information on multi-factor authentication, visit our multi-factor authentication frequently asked questions page.

Separate accounts advised for anyone who needs access

As part of the rollout of multi-factor authentication, we’re also asking customers to set up individual accounts for anyone who needs access to SAM, as sharing accounts will become more difficult.

To add accounts, contact your agency’s SAM administrator.

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