SFM is making upgrades to its online MyPayroll system with new features and a streamlined process to make it even easier for policyholders to complete their annual premium audit.

The enhancements are expected to go live soon.

For agents, the most notable improvement is that they will receive an email notification when policyholders submit their payroll audit. This will allow agents to keep track of audit status more easily.

“We’re excited to roll out these enhancements to SFM’s MyPayroll system,” said DeAnne Misgen, Premium Audit Team Leader. “We already have strong reviews of our premium audit system, and these upgrades serve as another example of SFM’s commitment to improving the customer experience.”

For policyholders, the new features include:

• The ability for users to securely upload multiple documents at once using a drag-and-drop interface
• Email notifications in addition to physical letters about premium audit deadlines
• Users can add documentation to their audit after it’s been submitted

Meanwhile, the updated MyPayroll will also allow users to use the system even after they have missed their payroll audit deadline and received notice of pending cancellation.

New MyPayroll users

With the enhancements to MyPayroll, a wider range of policyholders will be able to complete their audit using this method, including some policyholders who previously completed their audit in person or via email only. This will give them more control over their audit process, allow for self-service and eliminate the need to schedule an SFM representative each year.

First-time users should find the process smooth and intuitive, and such policyholders will still have access to SFM’s support team and resources.

Again, the upgrades to SFM’s MyPayroll system go into effect during the first quarter of 2024. If you have any questions, please contact your SFM underwriter.

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