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Blog

Sarah Hunter promoted to VP of Operations

Sarah Hunter recently took over as SFM’s VP of Operations. She will work with SFM’s current Senior Vice President and Chief Operating Officer, Dave Kaiser, until his retirement at the end of 2024.

2023 Results: Customer service focus drives another strong year

SFM recorded yet another excellent year in 2023, continuing its strong performance across all core metrics, from policyholder retention to new business and total written premium.

Safe driving practices for employees

More than 43,000 Americans died in a traffic-related incident in 2022, a number that has been on the rise in recent years. Defensive driving and other safe driving techniques are learned habits. Here are some tips to help equip employees and yourself with the knowledge you need to be safer on the roads.

SFM resource catalog upgrades

SFM has made several enhancements to its resource catalog to create a better user experience for policyholders and agents.

SFM continues to improve SAM system

SFM recently made additional enhancements to its SFM Agency Manager (SAM) system to streamline the process for agents and make SAM more user friendly.

SFM prioritizes in-house premium audits

While agents often hear frustrations from clients when it comes to dealing with third-party vendors for premium audits, SFM continues to conduct nearly all audits in-house.

Injured worker portal – easy access to claim information

Remind policyholders to tell injured workers to register for our Claim Connection portal so they can track the progress of their claim.

SFM underwriter accomplishments

A look at the latest updates and milestones for SFM’s underwriting staff over the past few months.

SFM attending spring 2024 industry events

SFM is planning to participate in several 2024 industry events in the coming months.

SFM supports local artists in remodeled office space

SFM tapped the local art community when adding artwork to its remodeled offices.

Ladder inspections: What to look for

A fall from a ladder can be devastating, so take the time to make sure your ladder is in good shape with these ladder inspection safety tips.

SFM hires Kate Daly as corporate counsel

SFM Mutual Insurance Company, a regional workers’ compensation insurer, has hired Kate Daly as Corporate Counsel.

OSHA electronic reporting requirements for employers

You may have questions about whether your business is required to submit information to OSHA electronically, and what information you will need to submit.

ROI and VOI: A strong wellness program measures both

When making the case for wellness programs, measuring both ROI and VOI will illustrate the impact the program has on your organization.

SFM enhances MyPayroll premium audit system

SFM is making upgrades to its online MyPayroll system with new features and a streamlined process to make it even easier for policyholders to complete annual premium audits.

Total Worker Health: What you need to know

Total Worker Health offers an integrated approach to worker health, safety and well-being with a proactive approach to overall health and wellness.

How floors can help prevent slips and falls

Slips and falls can happen to anyone. Doing what you can to make your floors more slip resistant is one way you can prevent workplace injuries.

Top seven safety tips for office workers

While office jobs are generally considered safer than others, they do have their own unique hazards. Here are seven tips for office workers to prevent workplace injuries.

SFM Foundation scholarship applications accepted until March 31

SFM Foundation will be accepting scholarship applications for the 2024-2025 academic year until March 31, 2024.

Can employers pay small medical bills without submitting them to their workers’ compensation insurer?

Choosing to pay a workers' compensation medical bill yourself can create a ripple effect of future problems.

Muscular injuries: How to combat common ergonomic challenges

While injuries commonly occur when lifting or moving is involved, implementing a program that focuses on proper ergonomics can greatly reduce incidents. Challenges with larger muscle groups (primarily the back and shoulders) are often easier to identify and control than those associated with repetitive motion risk factors.

Does workers’ compensation insurance cover injuries from car accidents?

In some cases, automobile accidents are covered by workers’ compensation. Here’s what to if you’re involved in a work-related car accident.

How to boost workplace safety efforts by connecting wellness

If your organization treats workplace safety and wellness as two separate initiatives, maybe it's time to start thinking about the connections between the two.

Opioids and workers' compensation: Why employers should care

Opioid painkiller misuse not only threatens the general well-being of employees, but can create on-the-job safety risks and inhibit recovery and return-to-work.

Nine expert tips that can lower your workers’ compensation costs

Employers have some control over workers’ compensation premiums. Here are our best tips for controlling your losses, and as a result, your premiums.

Be on your guard for slips and falls all winter long

Snow and ice can cause severe injuries at any time throughout the winter season.

What employers should know about marijuana safety and impairment policies

An employer's legal marijuana safety and impairment policy options may depend on the level of operations the company has with the federal government.

Can you screen job applicants for prior workers' compensation claims?

Asking job candidates about past work injuries, disabilities or medical histories isn't appropriate under the federal Americans with Disabilities Act (ADA) or state laws.

Why employee happiness is so important

The numerous benefits of a positive workplace make a compelling case for building a supportive, affirming work environment where employee happiness is valued.

De-escalation tactics can prevent violence in the workplace

Employees in a variety of occupations can find themselves in situations with the potential to become violent at work. De-escalation tactics can be used to defuse volatile situations so they don’t reach the point of violence.

Join us for the 2024 SFM Foundation golf events

Registration is now open for the SFM Foundation 2024 Minnesota and Iowa golf fundraisers. The Minnesota golf event is scheduled for Monday, June 10, at Prestwick Golf Club in Woodbury, and the Iowa event is set for Monday, May 20, at Hyperion Golf Club in Johnston.

Letter from the President: Following a tough act

Key takeaways and highlights from 2023 at SFM from President & CEO Terry Miller.

SFM continues growth outside of Minnesota

SFM is diversifying and expanding its footprint in the realm of workers’ compensation insurance.

Remind policyholders: winter safety must continue

With winter in full swing — and the upcoming thawing and refreezing cycles in the months ahead — workplace safety should be paramount.

Webinar recordings: foundations of hiring and onboarding, more educational videos

SFM recently hosted another educational webinar for our policyholders and agents on hiring and onboarding, which is available to view on our website.

Featured resources for agents and policyholders

SFM’s online resource catalog offers a wide range of educational resources designed to help policyholders prevent injuries, manage their claim activity and learn more about workers’ compensation.

SAM security enhancements coming soon

SFM is introducing multi-factor authentication and new password requirements.

SFM enhances MyPayroll premium audit system

SFM is making upgrades to its online MyPayroll system with new features and a streamlined process to make it even easier for policyholders to complete their annual premium audit.

SFM underwriter accomplishments

Updates and milestones for SFM’s underwriting staff in the last quarter of 2023.

SFM attending upcoming 2024 industry events

SFM is attending several 2024 industry events.

Reminder: SFM offers pay-as-you-go option

SFM’s pay-as-you-go wage reporting system allows policyholders to make premium payments that match with payroll throughout the year.

Workers’ compensation rates continue to decrease

As rates for other lines of insurance climb, workers’ compensation rates are steadily decreasing. The explanation for this positive trend is simple – workers’ compensation claim frequency has declined for all but two of the past 20 years, according to NCCI.

Get to know an SFM employee: Meet a member of our in-house legal team

Peter Lindquist has been part of the legal team at SFM since 2018. He has been a practicing attorney for several years. We asked Lindquist to share a little bit about his background and role.

SFM Foundation board chair Dave Kaiser steps down after 15 years

Fifteen years after co-founding the SFM Foundation, Dave Kaiser stepped down as board chair on Dec. 6, 2023.

Why watching prescriptions closely is so important
Why watching prescriptions closely is so important

SFM works hard to make sure injured workers’ medications are managed well, and as part of that effort, SFM partners with pharmacy benefits manager, myMatrixx.

New CompOnline administrator guide available

SFM has released a new version of CompOnline. The improvements enhance security, provide more permissions to the administrator and streamline our behind-the-scenes processes allowing us to serve you even better.

SFM’s 2023 mid-year results: Strong premium development, competitive pricing, continued claim challenges

The first half of 2023 is in the books, and it’s already been a remarkable year for SFM in a number of ways. New and renewal premium results have been outstanding, customer retention continues to be very strong and claim activity is trending in the right direction as the year unfolds.

Multi-factor authentication coming to CompOnline

To enhance security, SFM is introducing multi-factor authentication and longer password requirements for CompOnline users starting January 5, 2024.

SFM to host educational webinar for policyholders on hiring and training new employees

Join us on November 15 as we discuss best practices for hiring and training new employees. Learn how establishing good fundamentals can increase employee safety and help your business succeed in the long run.

Sign up for alerts in SAM

Did you know you can get email alerts to help you keep up with your clients’ claim developments? Learn about the various alerts you can get through SFM Agency Manager (SAM).

Featured resources for agents and policyholders

SFM’s online resource catalog offers a wide range of educational resources designed to help policyholders prevent injuries, manage their claim activity and learn more about workers’ compensation.

SFM underwriter accomplishments

Here’s a look at the promotions, awards, retirements, and other milestones of SFM underwriters so far in 2023.

SFM Foundation to host two fall fundraising events

This fall brings two opportunities to support the SFM Foundation with events in Minnesota and Iowa with the Minnesota Fall Fundraising Event on November 9 and new Iowa Bowling for Scholarships event on November 2.

MN work comp law change regarding notice of non-emergency surgery

Minnesota workers’ compensation law changed recently to allow an employee to notify their employer directly of a request for non-emergency surgery. Once notice has been given, the employer or insurer has seven days to give a response to the request.

Hiring practices: Thorough processes can prevent injuries and problem claims

Following a thorough hiring process is one important way you can prevent problem workers’ compensation claims, along with other challenges. Choosing the right employee for a role is rarely easy, but there are steps you can include in your process to help you more confidently make hiring decisions.

Pre-task planning: Prepare and be aware for successful injury prevention

Taking time for pre-task planning allows employees to focus on recognizing hazards and putting controls in place to prevent incidents from occurring.

Get to know an SFM employee: Meet a member of our in-house bill review team

Kirsten Peterson has been a Medical Support Representative at SFM for two years, and in the workers’ compensation industry for 15 years. Kirsten is part of SFM’s in-house bill review team. We asked Peterson to share a little bit about her background and her role.

Companion moving to electronic delivery

SFM’s Companion magazine for policyholders will be delivered via email only starting with the January 2024 edition.

Recreational marijuana: How Minnesota’s new law may impact work comp and workplace policies

On May 30, 2023, Gov. Tim Walz signed the state’s recreational marijuana bill, making Minnesota the 23rd state in the U.S. to legalize recreational marijuana for adult use. The new law contains several provisions that affect employers doing business in Minnesota, addressing changes to medical marijuana, use of off-duty lawful consumable products, drug testing in the workplace, as well as implementation of workplace policies.

SFM expands market presence throughout its territory

SFM increased written premium and market share in every one of its core states in 2022, and results so far this year show continued momentum. Premium for the first quarter of 2023 came in well ahead of projections, up 12% from the same period the prior year.

It starts with the interview: Tips for your clients to reduce new hire injuries

Did you know that agents can play a role in their clients’ good hiring and safety training practices? Claims statistics show that new employees are more susceptible to injury. Those work comp claims come with a cost.

SFM’s top class codes

SFM writes business in more than 400 class codes. The following lists of our top 20 new business class codes by policy count and premium will give you an idea of where we’re seeing the most success.

Play back our recent webinar on return-to-work best practices and view our library of educational videos

SFM recently hosted another educational webinar for our policyholders and agents titled “The Fundamentals of a Return-to-Work Program” and it’s still available for you to view.

Featured resources for agents and policyholders

SFM’s online resource catalog offers a wide range of educational resources designed to help policyholders prevent injuries, manage their claim activity and learn more about workers’ compensation.

SFM attending upcoming 2023 industry events

SFM is planning to participate in several insurance industry events in the coming months.

SFM Foundation awards 16 new scholarships, holds 2023 golf fundraisers

15 years after the SFM Foundation began their mission to help make college affordable for students affected by work injuries, they’ve granted 232 scholarships totaling $3.7 million, including $502,000 awarded to 16 new recipients announced in May. The 2023 Minnesota golf event raised $125,000 and the Iowa event raised $45,000 for the scholarship program.

Four things you need to do after an employee is injured

Help prevent future workplace injuries, get the employee on the road to recovery and ensure a smooth claim process with these four post-injury tips.

Benefits of a strong return-to-work program

Bringing injured employees back to work as soon as their doctor allows it is not only the right thing to do, it’s also the smart thing to do. A strong return-to-work program benefits your employees and your organization.

Ergonomic and safety tips for remote and hybrid employees

With the shift to remote and hybrid work in recent years, many employers are quickly learning how to support employees in their new work environments. As with in-office workers, remote and hybrid employees are subject to cumulative injuries, which are typically a result of poor ergonomics at their workspace.

Tips for hiring temporary workers or subcontractors

Before you hire temporary employees or independent subcontractors, get answers to your questions about their safety and workers’ compensation coverage.

New employee safety: Get your new hires off to a safe start

Employees are at higher risk of injuries during their first six months on the job, according to SFM claim data. Effectively training new employees on safety can be challenging, but it’s key to protecting and retaining quality employees.

AM Best reaffirms SFM’s Financial Strength Rating of A- (Excellent)

SFM announced that its Financial Strength Rating of “A- (Excellent)” and Long-Term Issuer Credit Rating of “a-” have been reaffirmed by AM Best Rating Services, Inc.

Stressed employee at work
Strategies to combat work-related stress

People think stress is a natural by-product of work. But that doesn’t have to be the case. Use these tips to prevent negative health impacts of work stress.

2022 results: Consistent focus on customer service drives historic performance

SFM soared to new heights in 2022, and the company’s remarkable financial results are only part of the story. We continue hearing from our agents and policyholders that we’re delivering on our commitment to provide excellent customer service.

Benefits of breaking out workers’ compensation from other lines of insurance

When you’re helping clients understand their options for workers’ compensation coverage, we've provided a few points you can share about the advantages of going monoline and choosing SFM.

Resource helps employers keep their newest employees safe

SFM’s new Safety Orientation Success Guide helps employers protect a group at high risk for work injuries: new employees.

SFM state expansion initiative hits new milestones

We’re coming up on three years since we entered the state of Kansas in September 2020. Over that time, our agency partners there have helped us write more than 500 policies for nearly $2 million in written premium.

Audit noncompliance can lead to cancellation of current policy

When a policy goes into cancellation, even if the insured completes the prior term audit, the policy may remain canceled unless the agent contacts the underwriter.

SFM attending upcoming 2023 industry events

See the list of 2023 industry events SFM is planning on attending over the next few months.

MN Supreme Court decision clarifies the nature and extent of PTSD claims in the state

MN Supreme Court decision clarifies the nature and extent of PTSD claims in the state

Expert tips and best practices to make your safety committee thrive

Are you looking for ideas to start or re-invigorate your safety committee?

Join us for the 2023 SFM Foundation golf events

Registration is now open for the SFM Foundation 2023 Minnesota and Iowa “Golfing for Scholarships” fundraisers. The Minnesota golf event is scheduled for Monday, June 12, 2023 at Prestwick Golf Club in Woodbury, Minnesota, and the Iowa event is set for Monday, May 22, 2023 at Hyperion Field Club in Johnston, Iowa.

Warning: Using third-party bill pay services can delay payment

When you use a third-party service to pay your workers’ compensation premium, your payment can be delayed.

Minnesota Supreme Court rules on PTSD presumption

Minnesota Supreme Court rules on PTSD presumption

Wisconsin loss prevention specialist recognized for service excellence

Wisconsin-based Loss Prevention Specialist Carl Gruber received SFM's most prestigious service excellence award for 2022.

Avoiding litigation: ways to prevent disputes that land claims in court

When an attorney gets involved in a workers’ compensation claim, it can increase claim costs and harm outcomes for everyone involved. There are a number of steps that employers can take to prevent the kinds of scenarios that cause workers to seek representation from an attorney.

Retaliation claims: what they are and best practices to avoid them

If an employee feels they’ve been wrongfully targeted for exercising their protected right, they may in turn file a retaliation claim. Learn best practices to avoid them.

Reducing repetitive motion workplace injuries

The potential for injury from repetitive motion and awkward positions in jobs is widespread across many industries and businesses. You can greatly reduce the likelihood of these injuries by implementing best practices in workplace ergonomics.

How to prevent safety hazards due to impairment

Drug and alcohol use and misuse are on the rise. As an employer you can establish or update your drug and alcohol program to prevent the safety risks of drug and alcohol use on the job. Learn how to prevent safety hazards due to drug and alcohol impairment.

Letter from the President: Strong partnerships drive solid financial results

Through the whirlwinds of a global pandemic and continued economic uncertainty, policyholders are consistently choosing to stay with SFM, and independent agents are bringing more and more new accounts into the fold. We thank our valued agency partners for sharing our dedication to service, safety and positive results for our customers.

SFM expands appetite in Kansas, preps for entrance into Tennessee

SFM’s territory expansion hits a new high as we broaden our appetite in Kansas and continue efforts to grow in Tennessee in 2023.

Encourage employers to report injuries immediately

Employers don’t always know how important it is to report work injuries immediately. As an agent, you can provide vital information on how timely reporting can impact the trajectory of a workers’ compensation claim.

Get to know a claims trainee: Elyse Porter draws on past experience to serve customers

Elyse Porter is a member SFM’s newest class of claims trainees, which started in June of 2022. She now handles claims as part of our Small Business Accounts team. We asked her about her background and her role at SFM.

Agents can now set up AutoPay and one-time payments at binding

Agents can now set up AutoPay and one-time payments for your customers while binding new business in SAM.

SFM Wisconsin pool continues to grow

Since SFM was named a servicing carrier for the Wisconsin Worker’s Compensation Insurance Pool in late 2021, new pool business has been coming in steadily and is currently ahead of plan.

SFM Foundation holds fall event; 2023 golf events planned

Nearly $35,000 was raised for the Foundation’s scholarship program at the SFM Foundation’s in-person fall fundraising event returned in November. Mark your calendars for the 2023 golf events on Monday, June 12, 2023, at Prestwick Golf Club in Woodbury, Minnesota, and Monday, May 22, 2023, at Hyperion Field Club in Johnston, Iowa.

What are employer liability limits?

Employer liability coverage is rarely used in most states, and makes up a very small part of the workers' compensation insurance premium.

Health care worker and patient safety

Equipment designed to help health care workers lift and move patients safely doesn’t just benefit the workers. It can also improve patients’ quality of life.

Minnesota, Iowa governors proclaim Nov. 7-11 Kids' Chance Awareness Week

Minnesota Governor Tim Walz and Iowa Governor Kim Reynolds both proclaimed November 9-13, 2020 Kids' Chance Awareness Week. The SFM Foundation fall fundraising event coincides with Kids' Chance Awareness Week with a silent auction that runs from November 7-10 and an in-person event at the Westin Galleria Edina in Edina, Minnesota from 6-9 p.m. on Thursday, November 10.

SFM adds time-saving features for agents

We know your days are busy, and we continue working to streamline processes and offer time-saving tools to our agency partners.

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