CompOnline users for the same policy must now have different email addresses. CompOnline® is SFM’s web-based claims portal for policyholders.
Administrators can no longer create a new user if another user is already assigned the same email address for the same policy.
We added this requirement to prevent admins from accidentally creating duplicate accounts, and in preparation to allow users to log in with their email address later this year.
If you have any questions about this change, please contact us.
