“The new claims system rolled out last year was a great improvement,” said Deb Kintop, SFM Claims Jurisdictional Specialist for Wisconsin Accounts.
In Wisconsin, insurance carriers and self-insured employers are required by law to submit injury claim reports to the WC Division. For more than two decades, many of these reports were submitted electronically through the pending reports internet application. Launched in 2001, the system needed upgrades to meet internet security needs and integrate the new security updates being made across Wisconsin government platforms.
The state’s modernized portal, which was rolled out to users starting in March 2025 and completed in late August, includes several enhancements:
- Document upload capability
- Claim processing status information
- Payment updates
- Improved site navigation
- Migration to MyWisconsin ID single sign-on solution
- Combined performance and assessment reports
Approximately 1,200 insurers, employers, and other registered users access the portal regularly, and the upgrades to the work comp injury claim system were aimed at making it easier for all users to submit claims and access information, and for injured workers to receive the benefits they’re due.
